Shipping is free for all orders over $250 in Australian and New Zealand.

International orders have a standard $30 flat fee.

Orders will be processed and dispatched within three to five business days. This will be subject to payment clearance and stock availability.

Hills & West uses different courier services to deliver your bags and accessories. To make sure your order safely reaches you, a signature is required upon delivery. Please note: All PO BOX addresses are delivered by Australia Post. This may be delivered outside the five day window.

You will receive an email from us confirming your order.

If you enter an incorrect address during checkout, Hills & West is not liable for any delay or if the item does not arrive to you. Where an incorrect address is entered, parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch however Hills & West cannot be accountable for any delays which are incurred during the transit/delivery period. Please note there will be an added delivery charge to resend your item(s) to the correct address.

In the event that you want to change your shipping address after placing an ordering, we will be unable to redirect your order once it has been dispatched. Contact aisha [@] if you require redirection before your item/s are dispatched.

Orders are subject to stock availability. If items ordered through our online store are no longer available, or in the event we are unable to fulfill your order, Hills & West will notify you within 3 business days to arrange a full refund, exchange or let you know of the next production run.

Delivery timeframes

Australian Metropolitan Areas: 3-5 Business Days

Outside Australian Metropolitan Areas: 3-10 Business Days

Outside Australia: Varied dependent on destination.

NOTE: Hills & West operates Monday to Friday except for Australian Public Holidays. Delivery times are provided as guidelines only. Orders outside Australia may be delayed if held up in Customs.